Contact
Contact Mighty K9: Who to Call or Email for What
For tracking, changes and refunds on an order you have placed, call the BuyGoods order desk at +1 (302) 200-3480 or email [email protected]. For a return number, email [email protected]. The website inbox, [email protected], answers questions about our pages, privacy and press, but it cannot see orders. In a pet emergency, call your vet or animal poison control.
Written by the Mighty K9 editorial teamUpdated
Four ways to reach us
How do I contact Mighty K9?
Pick the card that matches your question. The wrong inbox only adds a day.
Call the order desk for anything tied to an order, and email the website team for anything about our pages. The two are separate, and only the order desk can open your order record.
Order support: tracking, refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
Return number (RMA)
The sales page asks you to email this address for a return number before mailing bottles back.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office and returns (New York)
Office: 590 Madison Avenue, Floor 21, New York, NY 10022
Returns: 1740 Broadway, Floor 15, New York, NY 10019
Mail only. Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Quick guide
Which Mighty K9 contact handles which question?
Order, payment and refund questions belong to the order desk. Questions about wording, privacy or a broken link on getmightyk9.com belong to the website inbox.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my package? | Order support: +1 (302) 200-3480 | Order ID, email used at checkout |
| Change address or cancel | Order support: +1 (302) 200-3480 | Order ID, new address |
| Unknown or double charge | Order support: [email protected] | Last 4 card digits, charge date |
| Start a refund | Order support, then [email protected] | Order ID, number of bottles |
| Lot or batch question | Order support: +1 (302) 200-3480 | Code printed on your bottle |
| Typo or wrong fact on our site | Website: [email protected] | Page link, what looks wrong |
| Privacy request | Website: [email protected] | Email address you used with us |
| Press or partnership | Website: [email protected] | Outlet name, deadline |
| Is it right for my dog? | Your own veterinarian | The bottle, your dog's medicine list |
Want to check a lot code first? Our batch check guide shows what the codes on the bottle mean.
Website inbox
What can't the Mighty K9 website inbox do?
The website inbox cannot see, change, cancel or refund orders. Getmightyk9 is a U.S. retail partner that writes product information, and the checkout belongs to a separate order system.
Write to [email protected] for anything about the site itself. Replies go out Mon-Fri 9:00am-5:00pm ET.
- Cannot look up an order, a tracking number or a card charge.
- Cannot issue a return number or a refund.
- Cannot give veterinary advice for your dog.
- Can fix a wrong number, a dead link or an unclear sentence on our pages.
- Can handle privacy requests and press questions.
Save time
What should I have ready before I call the Mighty K9 order desk?
Have your order ID and the email you used at checkout. With those two things, the desk can find almost any order in one call.
Find the order email
Search your inbox and spam folder for the confirmation. The order ID and tracking link are in it.
Check the bottle
If the question is about a bottle, note the lot code printed on it. A code like MK-26/GE-3248 is a seller reference, not a lab result.
Write down dates
Note the order date and, for a return, the day you mailed the box. Ask the desk when your 30-day window ends.
Ask for a reference
At the end of the call, ask for a ticket or case number and write down the name of the person who helped.
Try Mighty K9 for 30 days2 mL a day · $64.99 a bottle · free shipping over $100 · empty bottles OK for refunds
Order nowEmergency
Who do I call if my dog swallowed too much Mighty K9?
Call your veterinarian or the ASPCA Animal Poison Control Center at (888) 426-4435. It answers 24 hours a day, every day of the year, and a consultation fee may apply (ASPCA, n.d.).
Do not email the order desk or the website about a sick dog. A full bottle is about 60 mL of oil, which is a lot of fat at once. Watch for vomiting, diarrhea, belly pain or weakness, and keep the bottle handy for the call.
Where do I mail a Mighty K9 return?
Mail returns to 1740 Broadway, Floor 15, New York, NY 10019, USA, and only after you have a return number from [email protected]. The Madison Avenue office address is for letters, not returns.
| Returns address | 1740 Broadway, Floor 15, New York, NY 10019, USA |
|---|---|
| Office (letters only) | 590 Madison Avenue, Floor 21, New York, NY 10022, USA |
| Put inside the box | Full name, email and order ID |
| Return shipping | Buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it |
The sales page says the 30-day guarantee includes empty bottles. Send back every bottle from the order. Our refund policy lists each step.
Response times
How fast does Mighty K9 support reply?
The website inbox replies on weekdays, Mon-Fri 9:00am-5:00pm ET only. The order desk does not publish its hours or reply times, so a phone call is the fastest route for an urgent order problem.
If an email goes unanswered for two business days, check your spam folder and then call +1 (302) 200-3480. For a refund that has not posted, wait out the full timing above before calling, and have the tracking number ready. Before ordering, the shipping page explains how tracking works.
FAQ
Contacting Mighty K9: common questions
What is the Mighty K9 customer service phone number?
The Mighty K9 order desk number is +1 (302) 200-3480, run by BuyGoods. It handles tracking, changes and refunds, and it can see your order record. Have your order ID and checkout email ready before you call to keep the call short.
Which email reaches Mighty K9 customer service?
About an order you have placed, email [email protected]. For a return number, email [email protected]. Questions about our website go to [email protected], which cannot see orders. Using the right address saves a round of forwarding and gets your answer faster.
Can I cancel a Mighty K9 order after placing it?
Phone the order desk at +1 (302) 200-3480 right away, with your order ID. If the box has already shipped, the desk may ask you to use the return process instead. The website inbox cannot cancel orders.
How do I track my Mighty K9 order?
Open your order confirmation email and use the tracking link inside. If you cannot find the email, check spam, then call the order desk at +1 (302) 200-3480 with your name and checkout email. Delivery times are not published, so ask the desk if a package seems late.
Does Mighty K9 have a physical address?
Yes. The office is at 590 Madison Avenue, Floor 21, New York, NY 10022, USA. Returns go to a different address: 1740 Broadway, Floor 15, New York, NY 10019, USA. Both are for mail only. Do not visit or send returns to the office, and get a return number before mailing bottles back.
Can Mighty K9 support tell me if the drops are right for my dog?
No. Neither the order desk nor the website team can give veterinary advice. Ask your own vet, and bring the bottle or a photo of the label panel. Your vet knows your dog's weight, medicines and history, including any pancreatitis.
Who do I contact about a mistake on getmightyk9.com?
Email [email protected] with the page link and what looks wrong. We check the claim against the label, the sales page or the cited source, fix real errors, and note the date of the change. Replies go out on weekdays during business hours Eastern time.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label, the sales page and linked veterinary and government sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. retail partner, not by the manufacturer. This site is paid a commission when you buy through our order links.
Keep reading
More about Mighty K9
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